Privacy Policy

Privacy Policy:

Code: The Canadian Hard of Hearing Association – British Columbia Chapter is committed to respecting the privacy of individuals and recognizes the need of people with whom we do business (clients, customers, patients) and employees for the appropriate management and protection of any Personal Information that you consent to provide to us. We are committed to safeguarding personal information entrusted to us and we manage personal information in accordance with the British Columbia Personal Information Protection Act.

Policy: Our Privacy Management Plan includes guidelines on the collection, storage, use and retention of your Personal Information. This policy applies to The Canadian Hard of Hearing Association – British Columbia Chapter and to any person providing services on our behalf. A copy of this policy can be provided to any client upon request. This policy outlines the principles and practices we follow in protecting your personal information, and is as follows:

Collection: The organization collects personal information about individuals (clients, suppliers, employees, etc.) in order to better manage its business. The organization will make all reasonable effort to fully inform such individuals about the planned use/disclosure. The organization will limit the collection and use of personal information to that required for valid business purposes or to comply with legislation.

Consent: The organization will make every reasonable effort to obtain your consent before collecting, using, or disclosing your personal information. In each instance we will provide you with a reason statement that outlines:

  • The information we require
  • The purpose(s) for which we are collecting it
  • The approximate length of time we expect to hold your information
  • If you have any questions about the process please contact

Accuracy: The organization will make every reasonable effort to ensure that the personal information it collects and uses is accurate and complete. Individuals providing personal information will have the opportunity to review and correct their personal information, and on written request by an individual to whom the information relates, the organization will modify the information as required.

Storage: The organization will store personal information using hard copy and/or electronic means in such a way as to prevent unauthorized collection, access, use disclosure or disposal of the personal information.

Retention: The organization will establish a retention period for all personal information collected. We use appropriate security measures when destroying personal information, including shredding paper records and permanently deleting electronic records.

Disclosure: The organization will not disclose personal information unnecessarily to employees or any third party, unless the affected individuals consent.

Access: The organization promoted individuals right of access to personal information about them. The organization will provide access to information upon request. Access will be provided according to established procedures. Note: access to a record may be subject to the payment of any fee required according to organization policy.

In addition to the care that The Canadian Hard of Hearing Association – British Columbia Chapter takes directly, we are also working with all of our partner organizations that may at some point handle personal information gathered by us in the course of their relationship with and service to use, and through us, to you. Each third party partner has agreed, or will agree, to meet our standards of privacy, confidentiality and security.

All employees and third party staff who in any way handle or manage Personal Information have acknowledged and agreed to adhere to our Privacy Code and the procedures that support that code.