We believe that all persons with hearing loss should have access to an environment free from stigma, discrimination and obstacles to their full participation in society.

• Accessibility: we promote the development of, and the accessibility to, technical aids and other services and facilities for hard of hearing people.
• Advocacy: we explore problems and foster the study of solutions to them.
• Education: we educate the general public, social institutions, professionals and hard of hearing people themselves, about hearing-related challenges and available solutions
• Self-empowerment: we support hard of hearing persons to take individual and collective responsibility for their growth and development.

Accessibility

• Promote the interests of persons who are hard of hearing in the Provincial Government’s Accessibility Legislation with reference to the development of standards.
• Foster an awareness of the needs of persons with hearing loss in the Government’s rollout of COVID-19 measures, and share information with our members in the face of use of covered masks and social distancing restrictions.
• Encourage the provision of information about technologies and strategies that promote accessibility.

Advocacy

• Promote the interests of persons who are hard of hearing in the Provincial Government’s Accessibility Legislation with reference to the development of standards.
• Promote the provision of captioning within the Medical Interpreting Services Program as a funded option.

Education 

• Raise awareness in the community of hearing loss issues.
• Educate and inform our members of developments such as with respect to COVID-19 access issues.
• Provide on-going educational programs with partners such as CHHA Vancouver.
• Educate consumers and health professions about access needs of persons with hearing loss in the health care sector.

Self-empowerment

• Share information with persons with hearing loss to enhance communication and lessen the stress of a hospital stay and healthcare visit for persons (e.g. Hearing Access to Health Kit on the website).
• Emphasize through our communications and educational programs.

Representation

• Represent hard of hearing persons as required, e.g. CHHA National; the Council of Service Providers of the Deaf and Hard of Hearing in the Lower Mainland.
• Maintain liaison with the Seniors Advocate of the Province of British Columbia.

Finance and Operations 

• Manage our fundraising program to create financial stability.
• Complete the transition to new computer and systems tools for the financial management and administration of the organization.
• Adopt enhanced social media approaches to communication with members.
• Provide oversight for the CHHA-BC Youth Peer Support Program.